NursingCase studyTelehealth

Mrs. Smith telehealth interview questions case guide

A role-play worksheet: as Purple Cross's PR Director, craft one original, thought-provoking interview question with rationale for each of four telehealth topic areas in the Mrs. Smith case.

Aug 12, 2026

Editorial process

Last reviewed · August 12, 2026

Written by

Aaron Bishop

MA, Education

assignment interpretation and research-methods coaching across disciplines

Reviewed by

Dr. Nathan Cole

PhD, Rhetoric & Composition

Argumentation and thesis development

On this page

Interpret the task
Assignment instructions
Deliverables
Proposed outline
Research plan
Reference shortlist
Final review

What makes an interview question thought-provoking here?

The assignment grades question-craft, not telehealth knowledge recital, and its constraints say so twice: your four questions must be original — not copied or modified from any source including the textbook — and they cannot simply rephrase the four topic areas they serve. That second rule is the one that quietly fails submissions, because the lazy version of each question is the topic restated with a question mark. The escape is specificity from the case: read the Mrs. Smith scenario in the worksheet closely and build each question around a concrete detail of her situation — the particular devices chosen for her home, the moment a reading triggered an intervention, the alternatives the team weighed — so the Telehealth Director has to explain reasoning and process rather than confirm facts. The role-play frame matters too: you are the Public Relations Director asking on the CEO's behalf, which licenses questions about story, justification, and value that a clinician might not ask.

The four topic areas are a deliberate progression, and strong questions respect what each is really probing. The health-needs question should open the clinical story — how the technology identified, tracked, or met a need Mrs. Smith actually had. The decision-making question probes process: what criteria, what alternatives, who was in the room when her particular technology set was selected. The benefits-and-risks question is the one that must be built two-sided, inviting the Director to name what could go wrong — false alarms, privacy, over-reliance — alongside the independence gains, because a question that only fishes for benefits reads as public relations in the bad sense. The cost-and-staff question wants the operational reality behind the program: what the deployment actually costs, which staff monitor the readings and respond to them, and how that investment compares against the alternatives her case would otherwise require, such as facility placement or frequent home visits.

The rationale paragraphs are worth as much as the questions, and the instructions define the test they must pass: explain how the question will yield a thorough response rather than a yes-or-no answer. Argue the mechanics — the question is open-ended because it asks how and why, it is anchored in a case specific enough that a canned answer will not fit, and it invites the Director to reveal process or trade-offs. Support the rationales with cited sources in APA format wherever they lean on telehealth evidence rather than common sense, and write your answers into the worksheet's own response template, one question-and-rationale pair per topic block. Complete the assigned reading and the interactive lesson first, as the instructions require, because the concrete case details your four questions depend on live in those materials and nowhere else.

Likely learning objectives

Inferred from the brief — check these against your own rubric.

01
Craft original questions that neither copy sources nor rephrase the topic areas — the two stated prohibitions.
02
Anchor each question in a concrete detail of the Mrs. Smith scenario so canned answers will not fit.
03
Build the benefits-and-risks question genuinely two-sided.
04
Write rationales that argue the mechanics of thoroughness: open-ended form, case-specific anchor, process-revealing aim.
05
Cite telehealth evidence in APA where rationales lean on it, inside the worksheet template.

Assignment instructionsQuoted verbatim

Read the full question

Review every instruction before using the planning guidance that follows.

Assignment Case study Topic Meeting the health needs for Mrs. Smith Case study Topic: Meeting the health needs for Mrs. Smith Case Study: Telehealth Assignment Overview Case study Topic: Meeting the health needs for Mrs. Smith: This assignment is intended to demonstrate your comprehension of how using efficient eHealth tools and expert system applications assists health professionals in decision-making. For this assignment, you will read a case study that describes the steps taken to help an elderly woman remain independent in the comfort of her own home. Based on the scenario described in the case study, you will create a set of interview questions to ask the Telehealth Director. Case study Topic: Meeting the health needs for Mrs. Smith Assignment Details: Perform the following tasks: · Complete the reading assignment and the interactive lesson before attempting this assignment. · To complete this assignment: · Read the case study located in the Assignment Worksheet section below. · Assume the role as the Public Relations Director for Purple Cross of North Carolina. · The CEO requests that you interview the Telehealth Director about the use of Telehealth with Mrs. Smith. The CEO requests that you create one thought-provoking question for each of the following topic areas: · Meeting the health needs of Mrs. Smith · Decision-making process for technology selected for Mrs. Smith · Benefits and risks in using Telehealth technology for Mrs. Smith · Cost and staff involved in using Telehealth technology for Mrs. Smith · Note: Your questions must be original; not copied or modified from any source, including your textbook. Your questions cannot simply rephrase the above criteria. · For each question, the CEO requires that you provide your rationale. Describe how the question will yield a thorough response, and not simply a “yes” or “no” answer. · Any cited sources to support your rationale statements must be identified, using APA formatting. · Prior to submission, review your responses to ensure that they contain no spelling or grammatical errors. · Submit the Week 4 Assignment via Blackboard by clicking on the “Week 4 Assignment” link. Case study Topic: Meeting the health needs for Mrs. Smith · Include the proper file naming convention: · CMP105_wk4_assn_jsmith_mmddyyyy. Assignment Case study Topic Meeting the health needs for Mrs. Smith Case study Topic: Meeting the health needs for Mrs. Smith Grading: Grading Criteria Points Possible Points Earned Created unique thought-provoking question for each topic area. · Meeting the health needs of Mrs. Smith 5 · Decision-making process for technology selected for Mrs. Smith 5 · Benefits and risks in using Telehealth technology for Mrs. Smith 5 · Cost and staff involved in using teleheath technology for Mrs. Smith 5 Provided valid rationale for each question, supported by research · Meeting the health needs of Mrs. Smith 5 · Decision-making process for technology selected for Mrs. Smith 5 · Benefits and risks in using Telehealth technology for Mrs. Smith 5 · Cost and staff involved in using teleheath technology for Mrs. Smith 5 Questions are original, requiring a thorough response. 5 No spelling or grammatical errors. 5 Total Points 50 Case study Topic: Meeting the health needs for Mrs. Smith Assignment Worksheet Case Study Mrs. Smith is 82 years old and is diagnosed with hypertension, diabetes, and congestive heart failure. Her two children live in California, while she lives in North Carolina in a small family home on 10 acres of land in the Blue Ridge Mountains. Mrs. Smith has been in the hospital four times in the last year due to congestive heart failure. As her eyesight and mobility get worse with age, she has found it a challenge to stay on her medical plan and to do her shopping for the right foods she knows she should be eating. Mrs. Smith’s health plan, Purple Cross of North Carolina, assigned a nurse case manager to address her situation. Purple Cross provided a digital scale and a remote monitoring device that recorded Mrs. Smith’s condition every day by uploading her weight and transmitting the answers to a series of questions on a touch screen kiosk. The case manager also coordinated delivery of Meals on Wheels, providing low-sodium, diabetic-compliant dinners to Mrs. Smith on an ongoing basis. The case manager calls Mrs. Smith twice a week, taking the time to educate her about her medications, her activities, and the disease-specific elements that will keep her healthy and out of the hospital. When the case manager identifies that Mrs. Smith can no longer organize her daily medications, a digital medication dispenser will be provided that will keep her on her medication regimen. The medication dispenser will be preloaded with Mrs. Smith’s medications and will issue a subtle doorbell tone when it is time to take them. With the combination of remote and real-time (telephonic) support persons and technologies, Mrs. Smith can remain in her home and avoid further inpatient admissions. Case study Topic: Meeting the health needs for Mrs. Smith Directions: 1. To complete this assignment: · Read the case study above. · Assume the role as the Public Relations Director for Purple Cross of North Carolina. · The CEO directs you to interview the Telehealth Director regarding the use of Telehealth with Mrs. Smith. The CEO directs you to create one thought-provoking question for each of the following topics: · Meeting the health needs of Mrs. Smith · Decision-making process for technology selected for Mrs. Smith · Benefits and risks in using Telehealth technology for Mrs. Smith · Cost and staff involved in using Telehealth technology for Mrs. Smith · Note: Your questions must be original; not copied or modified from any source, including your textbook. Your questions cannot simply rephrase the topic. · For each question, the CEO requires that you provide your rationale. Describe how the question will yield a thorough response, and not simply a “yes” or “no” answer. · Any cited sources to support your rationale statements must be identified, using APA formatting. · Prior to submission, review your responses to ensure that they contain no spelling or grammatical errors. 2. Submit the Week 4 Assignment via Blackboard by clicking on the “Week 4 Assignment” link. 3. Include the proper file naming convention: · CMP105_wk4_assn_jsmith_mmddyyyy. For each topic, write your question and rationale. Topic: Meeting the health needs for Mrs. Smith Your question: [Write your response here.] Rationale: [Write your response here.] Topic: Decision-making process for technology selected for Mrs. Smith Your question: [Write your response here.] Rationale: [Write your response here.] Topic: Benefits and risks in using Telehealth technology for Mrs. Smith Your question: [Write your response here.] Rationale: [Write your response here.] Topic: Cost and staff involved in using Telehealth technology for Mrs. Smith Your question: [Write your response here.] Rationale: [Write your response here.]

Turn the brief into deliverables

01
Four original interview questions, one per topic area, in the worksheet's response template.
02
A rationale for each question explaining how it yields a thorough, non-yes/no response.
03
APA-formatted citations for any sources supporting the rationales.

How should the four topic areas be worked?

The health-needs question

Open the clinical story: how the telehealth deployment identified, tracked, or met a need Mrs. Smith documentably had, asked so the Director must narrate rather than confirm.

The decision-process question

Probe criteria, alternatives, and participants in selecting her particular technology set — the how and why of the choice.

The benefits-and-risks question

Invite the honest ledger: independence gains against false alarms, privacy, and over-reliance, framed so both sides must be answered.

The cost-and-staff question, plus rationales

Ask the operational reality — deployment cost, monitoring staff, comparison to alternatives — then write all four rationales to the thorough-response test with APA support.

Where is the telehealth evidence for the rationales?

Recommended databases

MedlinePlus
HealthIT.gov

Search sequence

1.
Re-read the Mrs. Smith worksheet case and list the concrete details each question can anchor to.
2.
Review the telehealth overview for the benefit and risk vocabulary the rationales cite.
3.
Check the telemedicine policy material for the cost and staffing framing of the fourth question.
4.
Draft the four questions first, then the rationales against the yes/no test, then fit the template.

Reference shortlist

These are authoritative starting points, not a ready-made bibliography. A qualified reviewer must confirm that each source fits the assignment and supports the claim beside which it is cited.

Nothing here is cleared for citation until you have read it.

01
Telehealth
MedlinePlus, U.S. National Library of Medicine · 2024
The benefit-and-limitation vocabulary for the rationales — what telehealth does for patients like Mrs. Smith and where it falls short.
02
Telemedicine and Telehealth
Office of the National Coordinator for Health Information Technology · 2024
The policy and implementation frame — adoption, infrastructure, and staffing realities — behind the decision-process and cost questions.
03
Older Adult Health
MedlinePlus, U.S. National Library of Medicine · 2024
The aging-in-place context that makes Mrs. Smith's independence the case's stakes — support for the health-needs question's rationale.

Review before submission

Common mistakes

Rephrasing the topic area with a question mark — the instructions ban exactly this.
Writing generic telehealth questions a Director could answer without reading Mrs. Smith's case.
Fishing only for benefits in the risks question, which the two-sided framing exists to prevent.
Rationales that praise the question instead of arguing why it cannot be answered yes or no.
Skipping the reading and interactive lesson the case details depend on.
Forgetting the PR-Director role, which shapes what the CEO needs the answers for.

Submission checklist

One question per topic area, each anchored to a case detail.
No question copies a source or rephrases its topic area.
Benefits-and-risks question invites both sides.
Each rationale argues the thoroughness mechanics.
APA citations present where rationales use sources.
Answers written into the worksheet template.

Use this guide to plan and review your own work. Follow your institution's rules and read our academic-integrity policy.