NUR2488 Week 2: nurse-client relationship discussion
Discuss the nurse-client relationship and therapeutic communication: your own concerns about mental health nursing, the essential aspects of a good nurse-client relationship, and an example of establishing rapport with the verbal and nonverbal techniques you used.
Editorial process
Last reviewed · August 14, 2026
A reflective question, a theoretical one, and a worked example
This discussion asks three questions in three different registers, and marks are lost by answering all of them the same way. The first is genuinely reflective: what are your concerns or fears about mental health nursing, and do you approach it with interest or anxiety. There is no wrong answer and no need to perform confidence. Students commonly fear saying the wrong thing to someone in distress, being physically unsafe, being manipulated, or discovering they cannot help, and naming yours specifically is worth more than a general statement about stigma. The instructor is doing something with this question: nearly every fear on that list is addressed by the therapeutic-communication content this week, so the honest answer sets up the rest of the post. Say where the fear comes from — a media portrayal, a clinical placement, a family experience — because that is what makes it yours rather than a paraphrase of the textbook.
The second question is where the theory belongs. Essential aspects of a good nurse-client relationship have names, so use them: trust, genuineness, empathy as distinct from sympathy, unconditional positive regard, respect and boundaries. Peplau's phases — orientation, working and termination — give the relationship a shape and are worth naming for a mental health course, as are the boundaries that separate a therapeutic relationship from a social one. The third question then wants that theory evidenced by one concrete encounter. Choose a real patient, anonymised, and narrate what you actually did: active listening, open-ended questions, reflection, silence, clarifying and summarising for the verbal side, and eye contact, seated posture at the patient's own eye level, physical distance, tone of voice and an unhurried pace for the nonverbal side. Then say what changed in the patient's response afterwards, because that shift is the only evidence you have that the technique actually worked.
Likely learning objectives
Inferred from the brief — check these against your own rubric.
- 01Reflect honestly on personal apprehension about mental health nursing.
- 02Name the essential components of a therapeutic nurse-client relationship.
- 03Distinguish a therapeutic relationship from a social one.
- 04Identify verbal and nonverbal techniques used in a real encounter and their effect.
Read the full question
Review every instruction before using the planning guidance that follows.
Turn the brief into deliverables
- 01Your concerns or fears about mental health nursing, and your interest in it.
- 02The essential aspects of a good nurse-client relationship.
- 03An example of establishing rapport with a patient in a work or clinical setting.
- 04The verbal techniques you used in that encounter.
- 05The nonverbal techniques you used.
- 06What the patient's response showed about whether it worked.
Three questions that need three different registers
What worries students about mental health nursing
Name your own concern and trace it to its source.
What makes a relationship therapeutic
Trust, empathy, genuineness, positive regard, respect, boundaries.
The shape of the relationship
Peplau's orientation, working and termination phases.
One encounter, narrated
An anonymised patient, the setting, and what you did first.
The techniques you used
Active listening, open questions, reflection, silence; posture, distance, tone.
What changed
The patient's response, and what you would do differently.
Naming the techniques you already use
Recommended databases
- NCBI Bookshelf nursing texts
- StatPearls
- PubMed Central
- Course textbook
Search sequence
- 1.Read the therapeutic-communication chapter for the named techniques.
- 2.Check the definitions of empathy, genuineness and positive regard.
- 3.Read on Peplau's phases and where boundaries sit in each.
- 4.Find evidence on nonverbal communication in clinical encounters.
- 5.Pick one encounter before you write, then map techniques onto it.
Reference shortlist
These are authoritative starting points, not a ready-made bibliography. A qualified reviewer must confirm that each source fits the assignment and supports the claim beside which it is cited.
Nothing here is cleared for citation until you have read it.
- 01
THERAPEUTIC COMMUNICATION AND THE NURSE-CLIENT RELATIONSHIP
Nursing: Mental Health and Community Concepts, NCBI Bookshelf · 2022
The components of the relationship and the named communication techniques.
- 02
Therapeutic Communication
StatPearls, NCBI Bookshelf · 2024
Verbal and nonverbal techniques with their intended effect.
- 03
Terminating the Therapeutic Relationship
StatPearls, NCBI Bookshelf · 2024
The closing phase, which shows the relationship has a structure.
- 04
Speech and Language Developmental Milestones
National Institute on Deafness and Other Communication Disorders · 2024
Background on communication as a skill set, for the nonverbal discussion.
Review before submission
Common mistakes
- Answering the reflective question with a textbook definition of stigma.
- Listing relationship qualities as adjectives with no theory behind them.
- Confusing empathy with sympathy, which the course specifically separates.
- Giving an example with no named techniques in it.
- Naming only verbal techniques when the question asks for both.
- Omitting what changed for the patient, leaving the example unevidenced.
Submission checklist
- A specific fear is named, with where it came from.
- Relationship components are named, not just described.
- Peplau's phases or an equivalent framework appears.
- The example is real, anonymised and set in a work or clinical setting.
- Verbal and nonverbal techniques are both identified.
- The patient's response is reported as evidence.
Use this guide to plan and review your own work. Follow your institution's rules and read our academic-integrity policy.

Written by
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